Privacy Policy

Your privacy is extremely important to us. This Privacy Policy explains how our medical consultation app collects, uses, stores, and protects your personal and health-related information.

1. Information We Collect

To provide secure doctor–patient communication, we collect the following information:

Personal Information: Name, email address, phone number, age, and gender.
Medical Information: Health conditions, symptoms, consultation notes, and related details shared by the patient.
Account Information: Login credentials and role (doctor or patient).
Communication Data: Chat messages exchanged between doctors and patients.
Call Information: Phone numbers used when initiating calls (we do not record calls).
Device & Usage Data: IP address, device type, operating system, and app usage logs.

2. How We Use Your Information

Your data is used strictly to:

Enable secure doctor–patient communication.
Display medical profiles and consultation history.
Allow patients to contact doctors via in-app calling.
Improve app performance, reliability, and user experience.
Ensure platform security and prevent unauthorized access.

3. Medical Data Protection

Medical data is considered sensitive information. We follow strict access control, allowing only authorized doctors and the respective patient to view consultation data.

4. Data Sharing & Disclosure

We do NOT sell, rent, or trade your personal or medical data.

Your data may be shared only in the following situations:

Legal Compliance: When required by law or legal authorities.
Service Providers: Trusted infrastructure providers (hosting, security) under strict confidentiality agreements.

5. Calls & Communication

Our app allows patients to directly call doctors using their registered phone numbers. We do not record, store, or monitor phone calls.

6. Data Security

We implement industry-standard security measures including encrypted communication, secure servers, and restricted database access. However, no digital platform is 100% risk-free.

7. Data Retention

Your data is retained only as long as your account remains active. Once an account is deleted, all associated personal and medical data is permanently removed from our systems, unless legally required otherwise.

8. Your Rights

You have the right to:

Access and review your personal and medical data.
Request corrections to inaccurate information.
Delete your account and associated data.
Withdraw consent for data processing.

9. Cookies & Tracking

We may use minimal tracking technologies for authentication and performance analysis. You can manage permissions via your device settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be communicated through the app or official channels.

11. Contact Us

If you have any concerns or questions regarding privacy, contact us:

Email: support@balanceup.com